Refund Policy
Returns
We strive to ensure you are satisfied with your purchase from Wooden Jug. If you are not completely happy with your product, you may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 5 to 7 business days. Please note that shipping costs are non-refundable.
Exchanges
If you received a damaged or defective item, please contact us at contact@medicalabe.com within 7 days of receiving your order to arrange an exchange or refund. We will cover the cost of return shipping for defective items.
Non-Returnable Items
Certain items are not eligible for return or refund, including custom-made or personalized products. Please check the product description before purchasing.